PRIVACY
Last Updated: August 26th, 2026
The Spine Center (The Spine Center LLC, “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes the information we collect through our website, thespinesurgerycenter.com (the “Site”), how we use it, how we protect it, and the choices you have. By using the Site, you agree to this Privacy Policy.
This policy covers information collected through the Site and through electronic communications between you and the Site, including our text messaging program. It does not replace or modify any notice of privacy practices we provide to patients under HIPAA regarding protected health information.
Information We Collect
Information you provide to us. When you fill out a form on the Site, request an appointment, or contact us, you may provide your name, postal address, email address, telephone number, and details about your inquiry. We also keep records of your correspondence with us.
Information collected automatically. When you browse the Site, we automatically collect standard technical information such as your IP address, browser type, operating system, pages visited, access times, and referring website. We use cookies, analytics tools (such as Google Analytics via Google Tag Manager), and call-tracking phone numbers to understand how visitors use the Site so we can improve it. You can refuse cookies through your browser settings, though some Site features may not function properly without them.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and appointment requests;
- Provide, operate, and improve the Site and our services;
- Send you communications you have requested, including text messages if you have opted in to receive them;
- Comply with our legal and regulatory obligations; and
- Protect the security and integrity of the Site.
We do not sell your personal information. We do not share your personal information with third parties or affiliates for their marketing or promotional purposes.
SMS/Text Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to receive text messages from The Spine Center, we will use your mobile number to send messages related to your care, such as appointment confirmations and reminders, scheduling notices, intake and registration paperwork links, pre-visit and post-visit instructions, office logistics, and replies to questions you text us. We do not send marketing or promotional text messages under this program.
Opting in: You opt in to our text messaging program by texting the keyword START to one of our business numbers, following the instructions provided on our website. By texting START, you consent to receive informational text messages from The Spine Center about appointment reminders, scheduling updates, and care instructions. We do not send promotional or marketing messages. Consent to receive text messages is never a condition of purchase or treatment.
Opting out: You can opt out at any time by replying STOP to any message. You will receive a single confirmation message and no further texts. If you want to join again, text START to our business number and we will start sending messages to you again.
Help: Reply HELP to any message, call us at 833-774-6311, or email info@thespinesurgerycenter.com.
Frequency and rates: Message frequency varies. Message and data rates may apply. For full program terms, see our Terms and Conditions page.
When We Disclose Information
We disclose personal information only in these limited circumstances:
Service providers. To vendors and subcontractors who perform services on our behalf, such as website hosting, appointment scheduling, and customer support. These providers are bound by contractual obligations to keep your information confidential and to use it only to perform services for us. Text messaging originator opt-in data and consent are excluded from any such sharing and are never shared with any third parties.
Legal requirements. To comply with a court order, law, or legal process, including responding to a government or regulatory request.
Protection of rights. When we believe disclosure is necessary to protect the rights, property, or safety of The Spine Center, our patients, or others.
With your consent. For any other purpose you expressly authorize.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including secure hosting, access controls, and encryption of data in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information consistent with industry standards and applicable law.
Your Choices and Rights
Access, correction, and deletion. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below. We will respond consistent with applicable law. Certain records, such as medical records, are subject to separate retention requirements under state and federal law.
Text messages. Reply STOP to any message to opt out at any time.
Cookies. Adjust your browser settings to refuse or delete cookies.
Children’s Privacy
The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child under 13 has provided us personal information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Your continued use of the Site after a change means you accept the updated policy.
Contact Us
The Spine Center
150 Pine Forest Drive, Unit 503
The Woodlands, TX 77384
Phone: 833-774-6311
Email: info@thespinesurgerycenter.com